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Outsourcing is basically hiring professionals outside of your company to do tasks that is normally done inhouse. In Outsourcing a third pary company does everything from hiring, proviing infrasturcture, overheads and monitorying your offshore staff on behalf of your company. The offshore staff are dedicated to your company.
Outsourcing considerably reduces operating expenses and helps streamline back-office operations. Outsourcing can help reduce workload of your staff by offshoring tasks that can be done remotely. Your onstie staff can focus on the big picures like business development and growth of your business.
Any tasks that can be done remotely using internet or telephone can be Outsourced. Any repitative tasks that is time consuming can be Outsourced. Some tasks that can be Outsourced are
Yes, we have Offshore offices in Nepal, Philipines and India. Depending on the skills required for a task we use qualified professional staff from one of our offices. You can also decide which offices you would like to use.
No, you will maintain or even improve quality control with proper management and quality control proceesses in place. We will ensure the outsoured staff meet Key Performance Indicators (KPI) set by you.
The full time Offshore staff are dedicated to your company, we will never use the staff assigned to you for any other company. We will provide you with daily, weekly and monthly reports for e.g. Call Detail Reports (CDR) which will include no of incoming/outgoing calls, total time duration etc.
During the hiring process we will hire staff that matches the skills and experienced required to do your tasks. On an average we provide you three candidates and you can interview them before we start. Also we provide free 5 days as a training period to get the balls rolling. Should you not be happy with the perforamance of the staff we will repalce them for free.
We take customer data very seriously, we encourage you to use CRM or software that you have full control. Another option is to use VPN connection to your computer in your office premises to work on sensative data and projects. We use employee monitorying application with screengrabs of the work the staff are doing.
We can provide one offshore staff or hundreds, no tasks is small or big to be outsourced.
We will hire staff that has the technical skills required for the task (no freshers). We will setup a training programs to onboard a new team member based on your company's onboarding process for product/service and operational familization.
Since we use staff from overseas the cost are significantly lower than what you would pay locally. It depends on the type of skills and staff required, but to give an idea a customer service staff would start from AUD8/hour. We offer flexible pricing structure, and you can choose one of the following pricing models as per the task requirements
Full-Time
Part Time
Per Hour
Also you do not pay for IT infrastructure, overheads, office space, HR management etc, (any special software subscription will be paid by you) our simple costing will include all.
Please send us your detailed requirements by CLICKING HERE, we will send you a detailed proposal.
It depends on the type of staff required, since we hire only experienced staff who might be engaged in some other projects or job. We want to ensure we hire the right staff that meets your requirement hence, it could take us anywhere from 2 to 4 weeks to get a person onboard. Once you provide us with a Job Description, timing requirements we will be able to provide you with a definite timeline.a