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Outsourcing is hiring professionals outside your company to do tasks usually done in-house. Outsourcing a third-party company does everything from hiring, providing infrastructure, overheads, and monitoring your offshore staff on behalf of your company. The offshore team is dedicated to your company.
Outsourcing considerably reduces operating expenses and helps streamline back-office operations. Outsourcing can help reduce your staff's workload by offshoring tasks that can be done remotely. Your onsite staff can focus on the big picture, like business development and growth of your business.
Any tasks which can be done remotely using the internet or telephone can be Outsourced. Any repetitive and time-consuming tasks can be Outsourced. Some functions that can be Outsourced are:
Yes, we have Offshore offices in Nepal, Philippines, and India. Depending on the skills required for a task, we use qualified professional staff from one of our offices. You can also decide which offices you would like to use.
No, you will maintain or even improve quality control with proper management and quality control processes in place. In addition, we will ensure the outsourced staff meets the Key Performance Indicators (KPI) set by you.
The full-time Offshore staff is dedicated to your company, and we will never use the team assigned to you for any other company. We will provide you with daily, weekly and monthly reports, for e.g., Call Detail Reports (CDR), which will include the number of incoming/outgoing calls, total time duration, etc.
During the hiring process, we will hire staff that matches the skills and experience required to do your tasks. On average, we provide you with three candidates, and you can interview them before we start. Also, we provide free five days as a training period to get the balls rolling. Should you not be happy with the performance of the staff we will replace them for free.
We take customer data very seriously and encourage you to use CRM or software you completely control. Another option is to use a VPN connection to your computer in your office premises to work on sensitive data and projects. We use an employee monitoring application with screengrabs of the staff's work.
We can provide one offshore staff or hundreds, and no tasks are small or big to be outsourced. Anything that will help your business grow, we believe in the Win-Win concept where if you succeed, we grow.
We will hire staff that has the technical skills required for the task (no freshers). We will setup a training programs to onboard a new team member based on your company's onboarding process for product/service and operational familization.
Since we use staff from overseas the cost are significantly lower than what you would pay locally. It depends on the type of skills and staff required, but to give an idea a customer service staff would start from AUD8/hour. We offer flexible pricing structure, and you can choose one of the following pricing models as per the task requirements
Full-Time
Part Time
Per Hour
Also you do not pay for IT infrastructure, overheads, office space, HR management etc, (any special software subscription will be paid by you) our simple costing will include all.
Please send us your detailed requirements by CLICKING HERE, we will send you a detailed proposal.
It depends on the type of staff required, since we hire only experienced staff who might be engaged in some other projects or job. We want to ensure we hire the right staff that meets your requirement hence, it could take us anywhere from 2 to 4 weeks to get a person onboard. Once you provide us with a Job Description, timing requirements we will be able to provide you with a definite timeline.a